The distribution of licensed software varies according to the application specifics are provided on individual software information pages listed below. Please check the Getting Help section on the application's specific page for more information. Faculty, staff, and students in these colleges and units may need to contact their departmental IT staff for further assistance. These unit-level IT departments are typically responsible for applications specific to their department's needs. Non-ITS Support: Non-ITS academic and administrative units may provide support for applications. These may include titles purchased by a specific college, department, or research group and access to the installation media for these titles may be limited to non-ITS personnel who can facilitate the installation process for you. These software applications may be present in the Mason Community but for problems related to use, ITS staff will refer users to online support sites, vendors, or departmental IT support. Level 3: No ITS Support or Restricted Use ITS staff have not necessarily received training on the application and do not support the functional operation of the application but will refer users to self-support sites, Mason instructors, vendors, or departmental support when known. ITS staff may assist users in installing the application for supported operating systems. ITS may provide these software applications via Software Center, JAMF, or other endpoint management systems. ![]() ITS staff receives training in these applications as appropriate. ![]() This may include remote help for support or additional assistance from the vendor. Efforts will be made by ITS to find a solution to problems within applications. Supported applications have few or no known incompatibilities with Mason’s computing environment. These software applications are fully supported by ITS. ITS offers the following three levels of software support: Level 1: Full Support
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